Terms and Conditions

Terms and Conditions of Goods Supply

Timeliness

We endeavour to deliver the goods within the agreed timeframe and accept responsibility solely for delays resulting from our own negligence. Rest assured, the goods will be provided within a reasonable period.

Damaged Goods

Please notify us of any damaged or faulty products within a reasonable timeframe. It is advised to inspect the goods promptly upon receipt and within 14 days. If you anticipate any difficulty in inspecting the goods within this timeframe, kindly inform us accordingly.

Substitute Products

Should circumstances beyond the company’s reasonable control prevent the supply of a specific item, we will promptly notify you. In such instances, if a substitute of comparable quality and value is attainable, you retain the option to accept the alternative product or to proceed with cancellation.

Cancellation

For non-digital goods purchased remotely (e.g., via phone or website), you may have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Details regarding your contract and cancellation entitlements, if relevant, will be provided prior to contract initiation. Requests to cancel beyond your statutory rights will be evaluated, with potential charges applicable. Please note that charges may apply for cancellations outside of legal parameters.

Custom Goods

Regrettably, we cannot accommodate returns for bespoke items tailored to the consumer’s specifications unless the goods are defective, misrepresented, or unsuitable for the stated purpose.

Faulty Goods

Under the Consumer Rights Act 2015, you are entitled to goods that match their description, meet satisfactory quality standards, and fulfill the disclosed purpose. The extent of your rights depends on the nature of any faults and the duration of ownership. In the rare event of an issue, we strive to address it promptly and within a reasonable timeframe.

Terms and Conditions of Service Provision

Estimation

The provided price represents our genuine estimate of charges. Should unforeseen circumstances arise that impact the price, we will provide you with a revised estimate. You retain the right to accept or decline the updated price. Payment will be necessary for any authorised work completed up to the point of cancellation.

Timeliness

We commit to completing work within agreed-upon timeframes. Any delays attributable to our negligence will be rectified promptly. All endeavours will be executed within reasonable time limits.

Payment

Upon satisfactory completion, full payment is due. In the unlikely event of dissatisfaction, you may withhold a portion pending necessary rectification, provided we are afforded the opportunity to address concerns initially. Staged payments can be arranged with designated dates stipulated in the contract.

Amendments

Any requested alterations to the agreed-upon terms must be documented in writing or another durable form. Alterations to the contract may result in adjustments to the price, written confirmation and mutual agreement will be required by both parties.

Cancellation

Subject to applicable laws and contract terms, you may have a 14-day right to cancel. Details of cancellation rights will be provided before commencement. Outside this period, we reserve the right to recover direct costs incurred.

Liability

We accept liability for damages only in cases of proven negligence. Services are rendered in accordance with the Consumer Rights Act 2015, guaranteeing reasonable care, timeliness, and cost-effectiveness.

Services Provided

Your entitlements under the Consumer Rights Act 2015 dictate that services must be delivered with due care and skill, within a reasonable timeframe (if no specific timeframe is agreed upon), and at a reasonable cost (if no exact price is agreed upon). In the event of an issue, we strive to address it promptly and within a reasonable timeframe.

Goods Provisions

Goods supplied will adhere to descriptions, quality standards, and specified purposes.

Complaints Procedure

We are dedicated to delivering exceptional care to all our clients. If you encounter any dissatisfaction with our product(s) or service(s), we encourage you to inform us promptly. Your feedback is invaluable in our ongoing efforts to enhance our service delivery.

When reaching out to us, kindly provide details of your complaint, along with your contact information and preferred communication method (e.g., telephone, email). We commit to acknowledging receipt of your complaint within three working days.

Alternative Dispute Resolution (ADR)

It is mandated by law that we inform you of our affiliation with a dispute resolution service and our willingness to engage in this process should a dispute arise. While we are not affiliated with an ADR scheme, in the event of an unresolved dispute, we will furnish you with the information of a certified ADR provider and indicate whether we intend to utilise the ADR process.

Though not obligatory under law, we are obligated to provide you with this information. For guidance on your consumer rights, please reach out to Citizens Advice Consumer Service at 03454 04 05 06 or visit their website www.adviceguide.org.uk.

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